Effective Date: September 11, 2026 Last Updated: September 11, 2026
RE/MAX Realty Services (“RE/MAX Realty Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, request real estate services, submit an inquiry, or participate in our SMS/text messaging programs.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
- Name
- Mailing address
- Email address
- Telephone or mobile phone number
- Property information
- Real estate preferences and interests
- Information you provide when requesting information, scheduling an appointment, or contacting an agent
- Website usage information, including IP address, browser type, device information, and pages visited
- Information voluntarily submitted through forms on our website
We may collect information directly from you, from our agents and service providers, through our website, or through other lawful sources.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests
- Provide real estate services
- Connect you with one of our real estate professionals
- Schedule appointments, showings, consultations, and other services
- Communicate with you about properties, transactions, appointments, and services
- Send requested information
- Send marketing and promotional communications when you have provided appropriate consent
- Send SMS/text messages that you have requested or authorized
- Improve our website, services, and communications
- Maintain records and comply with applicable legal and regulatory requirements
- Prevent fraud, abuse, or unauthorized activity
3. SMS/Text Messaging Privacy
If you provide your mobile telephone number and separately consent to receive SMS/text messages from RE/MAX Realty Services, we may use your mobile number to send the types of messages described at the time you provide your consent.
These messages may include, depending on the program to which you subscribe:
- Appointment reminders and confirmations
- Responses to inquiries
- Property information
- Real estate-related updates
- Transaction-related communications
- Customer service communications
- Marketing and promotional messages
Your consent to receive SMS/text messages is not a condition of purchasing any goods or services from us.
We do not sell or share your mobile telephone number or SMS consent information with third parties for their own marketing or promotional purposes.
Information may be shared with service providers who assist us in providing communications and operating our business, including technology, telecommunications, CRM, website, and messaging providers. These providers may process information on our behalf and are not authorized to use your information for their own independent marketing purposes.
4. SMS Message Frequency
Message frequency varies depending on your interactions with us and the SMS program to which you have subscribed.
You may receive multiple messages related to an active inquiry, appointment, transaction, or other service. Marketing message frequency will vary.
5. SMS Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.
After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages from that program unless you provide a new consent.
You may also contact us using the information below if you need assistance with SMS communications.
6. SMS Help
For assistance with SMS messages, reply HELP to the message you received or contact us using the information provided below.
7. Message and Data Rates
Message and data rates may apply.
Your mobile carrier’s standard messaging and data rates may apply to SMS messages sent to or received from RE/MAX Realty Services.
8. Information Sharing
We may share personal information with:
- Our affiliated or associated real estate professionals when necessary to respond to your request or provide services
- Service providers who perform business functions on our behalf
- Technology, website, CRM, telecommunications, and messaging providers
- Vendors and contractors assisting with our business operations
- Government agencies, regulators, courts, or law enforcement when required or permitted by law
- Other parties when you have directed us to share information or have provided consent
We do not sell your personal information.
We do not sell or share your mobile telephone number or SMS opt-in information with third parties for their own marketing purposes.
9. Cookies and Website Technologies
Our website may use cookies, analytics tools, pixels, and similar technologies to improve website functionality, understand website traffic, personalize content, and improve our marketing efforts.
You may be able to control certain cookie settings through your browser or device.
10. Third-Party Websites
Our website may contain links to third-party websites, including property search websites, social media platforms, mortgage providers, title companies, and other service providers.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
13. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.
You may also unsubscribe from marketing email communications by following the unsubscribe instructions contained in those communications.
SMS subscribers may opt out of text messaging by replying STOP.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
RE/MAX Realty Services
240.403.0400
15245 Shady Grove Rd #100 Rockville, MD 20859
remaxrealtyservicesmd@gmail.com
https://www.realtyserviceexperts.com
SMS/Text Messaging Questions:
remaxrealtyservicesmd@gmail.com
